Bookaway Review, what is it worth ?
Bookaway recently reached out to me to ask me to promote their product.
Before that email to be frank, except for a few Youtube ads, I had never heard about them.
So I decided to have a look at what they offer and see how they compare to other booking platforms.
If like me you're not familiar with Bookaway yet, let me introduce them.
Their mission is simple: Make it easy to book your tickets online.
On Bookaway you can book bus, train, and ferry tickets as well as hotels and airport transfers in 40+ countries across 4 continents.
And even tour packages in some areas.
So on paper, it looks like a good way to avoid local agencies and save the hassle to go physically buy tickets.
- But can you trust Bookaway?
- What makes them different and better than other booking platforms?
- Do they offer cheaper prices?
- Is it the best platform to book tickets for your next trip?
That's what we're gonna check together.
- Why book with Bookaway ?
- Over 2,000 routes in 40+ countries
- Types of Transportation
- Payment options
- Refund policy
- Bookaway App
- Contact and Customer Support
Why book with Bookaway ?
There's a ton of reasons to book your tickets online when you travel.
- It's more convenient
- You don't need to print tickets and take the risk to lose them (been there before)
- You have all the details about your itinerary accessible on your phone
- No details are lost in translation (baggage, transfers, insurance...)
- You can easily compare prices
I mean, if you're looking for convenience, it makes sense to book everything online these days.
On the other side, it's often cheaper to go directly with local operators to save some bucks.
So why book your tickets with Bookaway :
- Compare the different options. Is it cheaper or faster to take the bus or train, or maybe to share a van? Bookaway makes it easy to compare the different types of transportation for each route.
- All your tickets in one place. With Bookaway you don't need to print anything. All the tickets are sent to you by email and stored in your account. That's great to save time, avoid the risk to lose them and it's good for the planet too.
- Over 2000 routes in 40+ countries. Even if you're going on a long trip across different countries, you can probably book all your tickets in one place.
- 24/7 Online Support. Bookaway support is available all day, every day, by email, phone, or by messages on WhatsApp, Telegram, Line, and Facebook.
Over 2,000 routes in 40+ countries
One thing that you got to love about Bookaway is the number of routes they cover.
On their website, you can book tickets for 2,000+ routes, in over 40 countries, across 4 continents.
That's great when you plan a long trip to a country or region and want to book all your tickets with the same platform.
This way you only have to give your payment details once and if you need assistance, you only have to talk to one person.
Bookaway in Thailand
In Thailand, Bookaway covers the most frequented routes, including :
- Bangkok to Pattaya
- Bangkok to Chiang Mai
- Bangkok to Koh Phangan
- Bangkok to Hua Hin
- Bangkok to Koh Tao
- Bangkok to Koh Chang
- Bangkok to Krabi
- Bangkok to Suratthani
Here's to give you an idea of prices and duration for some of the most popular routes in Thailand available on Bookaway.
Bookaway in Asia
In Asia, Bookaway is available in Thailand, Vietnam, Philippines, Laos, Cambodia, China, Hong Kong, Myanmar, Malaysia, Indonesia, Nepal, Sri Lanka, India, and Singapore.
Bookaway in Europe
In Europe, you can use Bookaway to book trips in Croatia, Italy, Spain, Georgia, Malta, Greece, Ireland, Netherlands, France, Finland, and Sweden.
Bookaways in Latin America
For now, Bookaway is available in Peru, Bolivia, Colombia, Mexico, Honduras, Ecuador, Guatemala, and Chile.
Bookaway in Africa and the Middle East
You can book tickets in Tanzania, Morocco, Tunisia, and Israel.
Types of Transportation
With Bookaway you can book tickets for a large range of types of transportation for each route.
What I love about their website is they often have the cheapest options as well as the most luxurious ones.
So whether you're on a budget or looking for more comfort, you can find both options on Bookaway.
And anyone who's traveling a lot will appreciate having all the different options on the same platform.
In short, with Bookaway you can book tickets for:
- Airport transfers
- Hotel transfers
- and more...
In some cities, they even offer tickets for tour packages.
Is Bookaway the cheapest place to book tickets?
I've done some comparison and the answer is, not always.
They do have some of the cheapest companies that some online platforms like 12go (see review), for example, don't even list.
But for each route I've checked, I always find it more expensive to book online with Bookaway or another online platform than to go straight to the bus or train station.
And that makes sense. You pay a slight markup for their service.
Thing is, If you're like me, you probably don't mind paying a little extra for the convenience and the time you save.
That's even more important when you're going on a long trip and/or travel with a group.
In that situation, you really want to have all your tickets online and in one place.
Otherwise, it's just incredibly stressful to manage.
So yes, Bookaway prices are competitive, but no, they're not the cheapest.
Bookaway works with Stripe and accepts all the major credit/debit cards including Visa, Mastercard, and American Express.
You can also pay with Paypal and keep your credit/debit card for yourself.
That's the option I recommend if you book your tickets on wifi that is not secured and you're not using a VPN.
This way you don't take the risk to get your credit card details stolen.
Bookaway has a Free Cancellation policy for any cancellation up to 48 hours before the departure.
It may vary from one operator to another so always double-check on their website.
But it's a good option to have more flexible during your trip.
Bookaway doesn't have any app on iOS or Android yet.
For now, users of both platforms need to go to their website to make a booking.
Hopefully, they can get an app out soon for both operating systems.
In the meantime, it's not really a problem as their website is fast to load and responsive on both desktop and mobile.
Even with a slow connection, it's easy to book tickets and to access your bookings.
Bookaway makes it super easy and fast to book tickets online.
Their website is simple to use, load fast, and go straight to the point.
Booking tickets only takes a few minutes with Bookaway.
How to book on Bookaway?
- Pick your phone
- Go to bookaway.com (or use the form below)
- Enter your destination and dates
- Compare the different options
- Pick the best one for you
- Pay online (with Paypal or credit/debit card)
- Check the confirmation in your inbox
- Grab a beer and have a good time
Contact and Customer Support
Bookaway support is available online 24/7.
They have a 4 stars rating on Trustpilot so they service seem pretty solid and the team seems to be quite responsive to answers reviews.
I would imagine they are just as responsive on their support.
To contact Sugarbook you can get in touch with them by:
- Live chat on the website
Find all the details on their support page here.
Bookaway website is reliable. They offer a secured platform to book your tickets online and they have support available 24/7.
But Bookaway is a booking platform and not an operator.
That means they can't guarantee 100% that local operators will provide the best service.
But you can always contact Bookaway support if you need any assistance.
Bookaway looks like a good addition to other online booking platforms with a large selection of routes in many different countries.
To be completely transparent with you, as I write these lines, I haven't tried their service yet as we can't travel due to the Covid-19.
So this review is based only on the information I found online and the emails I've exchanged with them.
But from what I've found, I don't see any reason to stay away from them.
And to address the couple of bad reviews they have because of the COVID-19 cancellations, keep in mind that most travel companies are full of them at the moment. That doesn't mean they are all bad.
I know 12go, Airasia, and even Airbnb, have a bunch of terrible and scary reviews.
But I had nothing but good experiences with them.
But I'll definitely try Bookaway when the situation is better and we can travel again.
I'll come back to update that review then.
In the meantime, if you're planning your next trip, check my travel guides for tips and inspiration.
And let's talk about Bookaway in the comments below.
If you have any experience with them, good or bad, leave a comment to let us know how it went.
And if you have any questions regarding their platform, feel free to leave them in the comment section so I can get someone from their team to answer them.